2012 Labor Rates

Normal business hours: Monday-Saturday 7A-7P

Diagnostic fee: $35 (applied towards work performed)
Diagnostic fee refunded if exact diagnosis cannot be provided.
Hourly shop rate: $70/hour 1 hr min., ½ hr increments
Hourly onsite rate: $70/hour 1 hr min., ½ hr increments
Remote support rate: $35/hour 1 hr min., ½ hr increments
Discount rate (501(c)(3), Military): $60/hour 1 hr min., ½ hr increments
Appointment cancel, less than 24hr notice: $35

Hourly emergency remote rate: $140/hour 1 hr min., ½ hr increments
Hourly emergency onsite rate: $140/hour 2 hr min., ½ hr increments

Emergency rates apply to any after hours support/services not related to premium warranty or service contract support.

Jobs started during business hours will not fall into the emergency rate category without prior consent from the customer.

Block rates
4 hour block: $260 ($20 off standard rate)
6 hour block: $370 ($50 off standard rate)
8 hour block: $460 ($100 off standard rate)
10 hour block: $550 ($150 off standard rate)

Block rates do not apply to emergency calls and must be scheduled at least two business days in advance.

One way mileage in excess of 20 miles from Medford or White City billed at $2.00/mile.